Foundever®, the next-generation service leader reinventing customer experience (CX), marked a defining moment at the 2025 Asia Corporate Excellence & Sustainability (ACES) Awards, earning multiple honors that reflect a culture built on care, accountability, and sustained performance.

Foundever in the Philippines was named Top Workplace in Asia for the fifth consecutive year and Top Community-Centric Company in Asia for the second year in a row. The organization also celebrated the recognition of Asia’s Most Inspiring Executives, awarded to Willy Lim, Vice President for Human Resources, Marketing & Communications, and Talent Acquisition for Foundever in the Philippines, China, and Malaysia.

Widely regarded as one of the region’s most selective platforms for leadership and sustainability, the ACES Awards recognize organizations that demonstrate excellence rooted in strong values, responsible leadership, and measurable impact.

Where performance meets people

While Foundever is recognized for operational excellence in CX, ACES evaluators noted that its true distinction lies in how it sustains high performance without losing sight of the people behind the results. In its official citation, ACES highlighted the company’s “practical blend of people-centric empathy and operational discipline.”

This balance defines the workplace culture of Foundever in the Philippines—one where structure and accountability coexist with respect, inclusion, and genuine care. It is a culture designed to be more than simply meeting business goals, but more on ensuring associates feel supported, heard, and valued at every stage of their journey.

A culture designed to help people thrive

Foundever in the Philippines strengthens its people-first culture through clear systems that guide performance and programs that prioritize holistic wellbeing. Central to this commitment is Thrive at Foundever which was launched in the Philippines in 2025. This holistic wellness program supports employee health across physical, mental, social, and financial aspects through a year-round calendar of activities:

• Physical wellness: Comprehensive HMO coverage, medicine reimbursement programs and fitness and nutrition challenges through a dedicated wellness mobile app
• Mental wellness: Confidential counseling through the Employee Assistance Program, mindfulness webinars, and access to teleconsultations
• Social wellness: Team volunteer events and peer recognition activities that build stronger relationships, foster inclusivity and celebrate diversity
• Financial wellness: Salary advancement partnerships with trusted financial experts, plus financial literacy sessions that teach saving and investing basics

Together, these programs reinforce the belief that holistic employee wellbeing is not separate from performance, but a key driver of sustainable success.

Leadership rooted in trust and connection

The recognition of Asia’s Most Inspiring Executive further underscored how leadership shapes the people-first culture at Foundever in the Philippines. For Lim, the award reflects a leadership philosophy grounded in balance—one that sees trust, empathy, and connection as essential to delivering strong business outcomes.

“Our responsibility as leaders is not only to meet goals,” Lim said, “but to ensure that every interaction with our associates builds trust, understanding, and a genuine sense of belonging.”

He added, “Winning Top Workplace in Asia for four straight years shows that this approach works—not as a one-time initiative, but as a culture that continues to grow stronger over time.”

These values echo across Foundever in the Philippines, reinforcing why the organization continues to stand out among Asia’s leading workplaces—where people and performance move forward together.

These awards also add to Foundever in the Philippines’ roster of accolades such as being Great Place to Work® Certified™, listed as one of the Best Places to Work™ in the Philippines under the large category, and recognized as Circle of Excellence Awardee by the Asia CEO Awards under the Top employer of the Year, Sustainability Company of the Year and Service Excellence of the Year categories.